Privacy notice Updated 4 August 2026

Your information.
Handled carefully.

Fox Smart Repairs, Stableford, ST5 4EN is responsible for the personal information submitted through this website. Contact us at info@foxsmartrepairs.co.uk or 01782 898080.

Information we collect

When you request an estimate or appointment, we collect your name, contact details, vehicle details, repair description, preferred contact method, requested date and time, courtesy-car or collection preferences and any photographs you choose to upload. We also create a request reference and status record.

How we use it

We use this information to assess your enquiry, prepare or discuss an estimate, request or confirm an appointment, provide repair updates, deliver customer service and maintain appropriate business records. This processing is necessary to take steps at your request before providing a repair and for our legitimate interest in managing enquiries and services.

Storage and sharing

Estimate records and photographs are stored with our website hosting providers. Enquiry details may be synchronised with the Fox Smart Repairs Customer Portal, and our email delivery provider may process contact details so that confirmations and notifications can be sent. We only share information with service providers that help us operate the website or deliver the requested service, or when required by law. We do not sell your personal information.

How long we keep it

We keep information only for as long as it is needed to handle the enquiry, provide services, resolve questions and meet applicable legal, insurance or accounting requirements. Information no longer required is deleted or anonymised.

Your rights

You may ask to access, correct or delete your information, restrict or object to certain processing, or request a portable copy where applicable. Contact us using the details above. You may also complain to the UK Information Commissioner's Office.

Cookies

This website uses only the technical storage needed to operate its features. We do not currently use advertising cookies on the public website.